F.A.Q.

Frequently Asked Questions

Q: What payment options are available?
Q: What about product substitution?
Q: What is the cancellation Policy?
Q: What if the product arrives damaged?
Q: What about product guarantee?
Q: What are products made of?

What payment options are available?

	We accepts all major credit cards. You may use either PALPAL or 2CheckOut secured and widely accepted online charge card transaction processing sites for making payments for your purchase. At this time, we do not accept personal checks. If you would like to make payments via Cashier Check or Money Order, please email us first for instruction

What about product substitution?

We reserve the right to update product designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items illustrated on this site are actual photos of the products available at the time of posting to this site.

What is the cancellation policy?

If you need to cancel an order, it must be done within 24 hours of placing the order. Any order cancelled after shipping occurs will be credited back minus the original and return shipping costs, plus a restocking fee of 10%. This policy requires that all packages be returned to us, unopened, and in good condition.

What if the product arrives damaged?

When you receive your package(s), inspect them for damage. If the package appears to have been mishandled, and your merchandise is damaged, file a claim with the shipper (UPS or Postal Service) immediately. If you receive damage goods in undamaged packaging, we will take care of the problem. In either case, let us know immediately so that we can help resolve the situation.

What about product guarantee?

Every product you buy from this site must be free of defects or you may return it within 30 days from the date of the shipment of your order for replacement or refund*. You should notify us immediately so that your guarantee does not become void. Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value.
Note (*) shipping cost is the responsibility of the customer and is not refundable.

What are products made of?

Alabastrite

Alabastrite is made from oxylite and polystone which forms a stone-based material that can be intricately molded and will allow paint to adhere. Cold-cast. Clean by dusting; do not wash with water as they are painted with water soluble paints.

Porcelain

Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, under-glazed, or "bisque" finish. Glazing produces a high gloss; under-glaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.

Patchwork

European designer fabric is stretched over Ceramic figurines, then coated with twelve layers of lacquer. Each application of lacquer is hand-polished, for a rich shine and an ultra-smooth finished texture. The texture of the fabrics can only be seen in the final pieces, not felt, because of the twelve layers of lacquer covering them.

Hong Tze

Items are created using a special stone found in China, and known for its deep red color. The stone is pulverized, mixed wit h a binding agent and molded, much like alabastrite. Hong Tze pieces are highly polished, further bringing out the intense deep red of the stone.

Jade Porcelain

Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Jade porcelain is used for night lights because of its high degree of translucency when lit.

Dolomite

A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.

Frosted Acrylic

Frosted Acrylic Crystallina Effect - Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. The unique frosted crystallina effect, used only on specially chosen art pieces, refracts light, giving objects an unusual , ice-like effect which enhances the detail of each piece.